Studies show that the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience. Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.

  • Whether the Highfield Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.

    From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

    Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

    • The fire triangle
    • Customer service principles
    • Customers’ needs and expectations
    • Behaviour and interpersonal skills
    • Responding to problems or complaints
  • This e-learning course is a Highfield Qualifications accredited programme. More information is available here.

    No prior knowledge needed.

    Learners are assessed at the end of the course by multiple-choice questions.

    This e-learning course is available to use on multiple platforms such as tablets, PCs, and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.

    Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.

Get started for just £15.95 on this Customer Service Level 2 online course

This award-winning online course is instantly available anywhere. Simply fill in your details, add to cart, and checkout.

Once your purchase is completed, you will receive email confirmation and information on how to access your course material directly from Highfield Qualifications.

If you need support, please check out the FAQ section on Highfield Qualification’s website here.

Price:

£15.95

Learner details

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